MISSION STATEMENT
Highly motivated and results-oriented Senior UX Designer with 8+ years of experience crafting engaging and user-centric experiences across desktop and mobile as well as other workflows such as email. Proven ability to lead design sprints, define UX strategy, and drive user engagement through impactful research, communication, and collaboration. Skilled in: Research, Facilitation, Design Thinking, Information Architecture, and Interaction Design. Adept at leveraging tools like Sketch, Adobe XD, Figma, Mural, MIRO, Adobe Creative Cloud, Dovetail, Pendo, Storybook, Confluence, and JIRA to deliver seamless solutions.
SKILLS
Methods: User Experience Design, Research, Affinity Mapping, Information Architecture, Interaction Design, Wireframing, Prototyping, Design Thinking, Facilitation, Training, UI Design
Tools: Figma, Adobe Creative Cloud, Sketch, Dovetail, Invision (RIP), Confluence, JIRA, Mural, MIRO, FigJam, Trello, Asana, Salesforce, Zendesk, SharePoint, Rally, Azure DevOps, Storybook, Pendo, Menti SurveyMonkey, MailChimp, SendGrid
RELEVANT WORK EXPERIENCE
Senior UX Designer
Definitive Healthcare | October 2022 - Present
Pioneered the redesign of site navigation for a medical claims reporting tool, resulting in a significant decrease in bounce rates and expedited report generation.
Created entire landing and onboarding experience based on user feedback, leading to streamlined report creation and heightened user engagement.
Directed four extensive research initiatives, aligning medical claims and device sales with user needs, thereby curtailing client churn and elevating client satisfaction.
Senior UX Designer
CVS (Contract with Insight Global) | May 2022 - July 2022
Designed 4 on-site search features (OSS) to help users find what they need more quickly
Created 3 team process templates which saved 2 hours of work for designers on each project
Senior UX Designer
Merkle (Dentsu) | Aug 2021 - Present
Participated in and designed web page wireframes for 4 Design Sprints for a financial client
Delivered UX strategy for financial client on 3 email marketing campaigns by creating comprehensive user flows
Created communication strategy for change management effort that improved employee engagement
Senior UX Designer
Sense Corp (CGI) | Feb 2021 - Aug 2021
Designed 3 email templates which improved email open rate by 25%
Managed team transition to new data visualization platform which reduced time for users gathering necessary data by 50%
Facilitated internal team training on best practices for running design thinking workshops which improved team skills by 15%
Program Manager, User Experience Design
Charles Schwab (contract through Aquent) | Nov 2019 - Jan 2021
Created engagement and culture program to promote connectedness during the time of COVID by designing weekly social newsletter (with open rate of 60%), daily wellness chat engagements, and monthly social team events
Planned and executed new hire onboarding research project to identify trends in the remote onboarding experience for new hires during COVID
Created and facilitated a customized Design Thinking workshop for product, development, and design teams to collaborate and identify 6 key product experiments to launch in Q1
Launched a Mobile Fluency Onboarding program to ensure high-quality mobile designs, adherence to design system standards, and a faster rate of implementation
Streamlined onboarding process for UX team new hires by reducing time to receive critical equipment, improving welcome communication, and increasing core knowledge for initial work projects
Developed and implemented a training program for UX Operations new team members reducing critical ramp time by 3 months
Manager, Support Transition Experience
SpareFoot (now Storable) | Nov 2018 - Feb 2019
Scoped out trajectory for integrating support teams in multiple locations, scheduled and led Support Leadership Summit, and executed team training which reduced Austin support cost by $200,000
Created a centralized support library system for documentation between support teams in multiple locations, which lead to reduced call times creating a better user experience for clients
Created template for integrated support metrics, ran synthesis of support data to set standard support KPIs, and created feature prioritization plan to implement emerging technologies and processes
Manager, Client Support Experience
SpareFoot (now Storable) | Nov 2016 - Nov 2018
Collaborated with Services, Marketing, Product Design, UX, and Engineering teams to ensure smooth releases for mobile/web and implementation of new products during agile sprint timeline
Led a 2-month user research study of the advanced support function and reviewed analytical insights to design new role and training plan which decreased agent ramp time by 6 months
Created and maintained internal knowledge base with robust research documentation and detailed information on product functionality and complex processes which reduced ticket time by 20 minutes
Team Lead, Client Support Experience
SpareFoot (now Storable) | July 2015 - Nov 2016
Led a company-wide initiative to improve cross-departmental communication by designing an internal challenge which increased interdisciplinary team collaboration by 64%
Created standardized support messaging and tone guidelines by reviewing highest rated support interactions through quantitative research which led to 98% client satisfaction rating
EDUCATION
User Experience Design Immersive | General Assembly | Austin, TX
Bachelor of Science, Business Management | LeTourneau University | Longview, Texas
ACHIEVEMENTS
Company Name/Brand Competition Winner, Storable (previously SpareFoot), 2019
Volunteer Service Award, The Office of the President of the United States, 2015
VOLUNTEER PROJECTS
Guided Health | Lead UX/UI Designer | July 2021 - Mar 2022
Built out user flows in Adobe XD
Designed mobile app wireframes and prototype in Adobe XD
Designed web dashboard in Adobe XD
Designed presentation deck in PowerPoint
Designed business cards
Updated public website in Wix
Influenced product strategy
Updated company logo in Adobe XD
Offered branding recommendations
Collaborated with developers to launch web dashboard
Good Measure (Classroom Champions) | Marketing Branding Consultant | Dec 2019
Worked with Marketing team to create marketing campaign strategy
Pitched Marketing ideas directly to client
Designed custom Google Sheets deck template
Partnered with content and UX teams to create consistency across all deliverables
The Wild Hope | Brand Strategy and Marketing Consultant | July 2021 - Nov 2021
Created new content messaging and slogan
Designed ad campaign
Created overall campaign strategy for Amplify Austin
Outlined campaign rollout plan